01Engineering
Chip design automation
A global semiconductor company
20× faster design turnaround
View case study : Chip design automation View demo : Chip design automation
AI consulting Case studies Real estate
Case study · Real estate
One system for an estate agency
A residential estate agency, about 50 agents
1 daya week back for every agent
Client profile
- Company
- Residential sales and rentals agency
- People
- About 50 agents and 8 back-office staff
- Volume
- About 300 deals and 500 live listings a year; about 1,000 portal enquiries a month
- Before
- A legacy desktop CRM, Excel workbooks, email, WhatsApp, a property-portal feed, an ID-verification service and the deeds office’s online search
- Built in
- About four months
The challenge
What wasn’t working.
Agents kept their own lists, the office kept parallel spreadsheets, and month-end figures were reconciled by hand. Every deal meant the same details typed into letters, checklists and workbooks, and the principal relied on a weekly report a paralegal put together by hand. Anti-money-laundering rules added checks to every party on every deal, with a five-year audit trail.
The audit
What we found.
We sat with agents, paralegals, finance and the principal, and timed the jobs they repeated every week.
- About half of the 250 portal enquiries a week arrived with no agent assigned.
- Paralegals wrote four letters by hand each time a deal file opened.
- The monthly commission sheet took most of a day in Excel.
- The principal’s weekly outstanding-deals report was assembled by hand.
- Around 100 open deals were followed up by scanning files for what was late.
The same deal details were typed four or five times, by people who should have been selling or closing.
What we built
One system for the whole agency, with the agency’s own rules built in, and AI where the typing was.
-
01
Leads and listings
Portal enquiries arrive in the system de-duplicated, linked to the listing and routed to an agent. Buyers are matched to listings and sent property links in one step.
-
02
Deals, offer to registration
A deal file carries the signed offer, the attorney, the deadlines and every document. Party letters are drafted with the dates already calculated, and late deals flag themselves.
-
03
Compliance on every party
Anti-money-laundering checks follow a checklist for each kind of party, with instant ID checks and a client upload link instead of chasing copies.
-
04
Commission and finance
Splits, payslips and the monthly commission sheet come from the deals themselves. No commission is paid without two approvals.
-
05
An assistant for the everyday
Listing descriptions, follow-ups, document drafts and 16 everyday jobs, done from a request in plain language. Staff can also connect their own AI assistant, limited to what they are allowed to see.
What stays with a personAgents and paralegals send every letter and message themselves, and two people approve every commission payment.
How it was built
- Month 1Contacts, listings and buyers moved off the legacy system
- Month 2Deals, the conveyancing pipeline and compliance checks
- Month 3Commission, payslips and management dashboards
- Month 4The assistant, portal sync and activity tracking; agents moved across
Results
What it returns.
-
1 day
a week back for every agent †
-
≈20,600
hours a year back across the agency †
-
≈11
full-time people’s worth of capacity †
-
6 h → 1 h
for the monthly commission sheet †
-
2 h → 10 min
for the principal’s weekly deals report †
-
4 months
from first build to agents working in it
† An estimate, modeled from the client’s own volumes and roles.
The value
$515,000–$625,000 a year
Hours priced at a blended U.S.-equivalent $35 an hour. More listings and deals from the time agents get back are not counted.
| Value driver | Amount | How it is worked out |
|---|---|---|
| Agent time | $672,000 | 50 agents × 8 hours a week × 48 weeks = 19,200 hours × $35 |
| Back-office time | $50,000 | 8 staff × about 15 hours a month = 1,430 hours × $35 |
| Compliance checks | $15,000 | About 600 party checks a year, about $27 each by hand against $2 automated |
| Realized in year one | $515,000–$625,000 | $737,000 discounted to 70–85% |
Value is staff time the work no longer takes, priced at a fully loaded hourly cost and discounted to 70 to 85 percent for partial realization. Revenue gains are left out. We show the arithmetic so you can test it with your own figures.
See how it looks to the team.
A two-minute demo you can click through: one piece of the work, by hand and then with the build. Made-up people, real work.
View the demoMore case studies.
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Client operations for a wealth group
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3 h → 20 min for each client investment review
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04Healthcare
Clinical notes and letters, written during the visit
An outpatient clinic with three offices
5½ h a week back for every clinician
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